Shipping policy

Processing time

Orders ship from Japan within about 7–10 days after payment. Every card is checked before it ships.

Shipping methods and fees

Destination	Tracked Airmail	EMS Express
United States (import duties prepaid)	about US$12 + 15% of your order	about US$29 + 15% of your order
Other countries	about US$10	about US$25

For the United States, the 15% covers US import duties, which we prepay for you — nothing more to pay on delivery. The exact fee is shown at checkout before you pay. Fees are set in Japanese yen and converted to your currency, so amounts can vary slightly with the exchange rate. Outside the US, one shipping fee per order, no matter how many cards you buy.

Delivery time

After shipping, Tracked Airmail usually arrives in 1–3 weeks and EMS in about 3–10 days. Delays can happen at customs. A tracking number is sent by email when your order ships.

Import duties and taxes

United States: US import duties are prepaid by us and charged at checkout as part of shipping (15% of your order). You will not be asked to pay duties on delivery.

Other countries: Import duties, VAT/GST and handling fees, if any, are charged by your country and paid by the recipient on delivery. In the EU, VAT and the EU customs duty apply to all imports.

Address

Please check your shipping address carefully. If a parcel is returned to us because of an incorrect or incomplete address, re-shipping costs are charged to the customer.

Lost or damaged parcels

If tracking shows no movement for 30 days, or your cards arrive damaged, contact us at exia.exportshare@gmail.com with your order number and photos. We will investigate with the carrier and offer a replacement or refund.