Refund policy

Please read this policy before ordering. You must accept it in the cart before checkout. Nothing in this policy limits rights that the law of your country gives you and that cannot be excluded by contract.

1. Wrong, damaged or misdescribed cards

If you receive a different card from the one you ordered, a card whose condition is clearly worse than stated in the listing, or a card damaged in transit, contact us within 7 days of delivery at exia.exportshare@gmail.com with your order number and clear photos. We will replace the card or refund it in full, including shipping. Keep the card, sleeve and packaging as received until the issue is resolved. Claims made after 7 days, or without photos, may be declined.

2. Cancellation before shipping

You may cancel for a full refund until your order has shipped. Once a tracking number has been issued, the order can no longer be cancelled.

3. No returns for change of mind

All sales are final. Because trading cards are collectibles whose value can change, we do not accept returns, exchanges or refunds for change of mind, including for price changes, duplicate purchases or ordering the wrong card. The only exception is the statutory right described in section 5.

4. Import taxes, refused and unclaimed parcels

For every destination except the United States, you are the importer. Import duties, VAT/GST and carrier or customs handling fees are your responsibility, are not included in our prices or shipping fees, and cannot be refunded by us. By placing an order you confirm that you have checked and accept the import rules of your country. (Orders to the United States include prepaid duties.)

Refusing a parcel, refusing to pay import charges, or not collecting a parcel is not a valid way to return an order. Such parcels are treated as a cancellation by you. When the parcel arrives back in Japan, we refund the price of the items minus: (a) the original shipping fee, (b) the return postage, (c) any duties, taxes or fees charged to us, (d) payment processing fees, and (e) a restocking fee of 20% of the item price. Parcels that are not returned to us, or are returned damaged or incomplete, are not refunded. Re-shipping a returned parcel is possible only after you pay the new shipping fee in advance.

For customers in the EU and the United Kingdom, section 5 applies instead of the restocking fee and the deduction of the original shipping fee.

5. Customers in the EU and the United Kingdom — statutory right to cancel

If you are a consumer living in the EU or the UK, the law gives you the right to cancel within 14 days after you receive the cards, without giving a reason. To use it, you must email us at exia.exportshare@gmail.com with your order number before the 14 days end and then send the cards back to our address in Japan within 14 days of telling us.

  • You pay the return postage and any costs of returning the goods. We recommend tracked postage; we are not responsible for returns lost in transit.
  • Cards must come back in the same condition, in their sleeves/toploaders as shipped. If their value is reduced because they were handled more than needed to inspect them (for example removed from sleeves, scratched, bent or graded), we will deduct the loss in value.
  • We refund the item price and the standard shipping fee you paid, within 14 days after we receive the cards back. Import duties and taxes charged by your country are not refunded by us; you may be able to reclaim them from your customs authority.
  • If you refuse or do not collect a parcel without sending us a cancellation email, we treat it as a cancellation on the date the parcel is returned to us, and deduct the return postage and any duties, taxes or fees charged to us.

6. Chargebacks and payment disputes

Please contact us before opening a dispute with your bank or PayPal — most issues are solved quickly by email. If a dispute is opened for an order that was delivered, refused, or not collected, we will provide the tracking records, your acceptance of this policy in the cart, and our correspondence to the payment provider. Orders found to be disputed in bad faith may be refused in the future.

7. Items that become unavailable

In rare cases a card may become unavailable after your order is placed. We will email you and refund the unavailable item in full (and the shipping fee if no other items remain in the order).

8. Refund method

Refunds are made to the original payment method only. Depending on your card issuer or PayPal, it may take 5–10 business days to appear.